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admin(Nick_NR)

Report Ticket

*UPDATED*
In keeping with the new portal system that is now in place.

First you need to enter your admin panel, open up number 3, and click portal settings.

figure1.


Now from that list click openticket, You will now be able to enter the components parameters.

The parameters breakdown:
mod_ticket_forums=1,2,4,10 => Forum ids where moderators can open/close tickets.
user_ticket_forums=11,12 => Forum ids where users can open/close tickets.
extramods=1,724,1000 => User ids with Moderator rights to open/close tickets.Add in addition to your usual Moderators.

Code:
{MYFF.OPENTICKETTOPIC}

Can be placed in viewtopic_body.tpl (it will be of no use elsewhere) It adds a link "open ticket" "close ticket" where pertinent to the topic. e.g. if the reader has the right to open or close the ticket.

If a topic is set as an OPEN ticket, then
Code:
{MYFF.OPENTICKET}
will show the list of open ticket topics in a portal component, OPENTICKET accepts all the standard parameters for other SEARCH components.

I have placed it on this forum by the "Watch Topic" link, but as I am not allowing users to play with tickets, only the mods will see the link.
kingz4dragon

Can you explain what this does?And where do i place the ones in green please? Smile
admin(Nick_NR)

kingz4dragon wrote:
Can you explain what this does?And where do i place the ones in green please? Smile


Right basically, this will allow certain people to flag specific post, so an admin can deal with them as they are a more important posts based on something that is going on within any given thread.

Code:
{MYFF.OPENTICKET}

Goes into your header, with any other portals


Code:
{MYFF.OPENTICKETTOPIC}


goes into the viewtpoic_body.tpl

the bottom of your viewtopic_body should look similar to this, you can see where I've added the opentickettopic, by placing it there it appears below the link titled "watch topic for replies"

Code:
<table width="100%" cellspacing="2" border="0" align="center">
  <tr>
   <td width="40%" valign="top" nowrap="nowrap" align="left"><span class="gensmall">{S_WATCH_TOPIC}<br>{MYFF.OPENTICKETTOPIC}</span>
<br />
     &nbsp;<br />
     {S_TOPIC_ADMIN}</td>
   <td align="right" valign="top" nowrap="nowrap">{JUMPBOX}<span class="gensmall">{S_AUTH_LIST}</span></td>
  </tr>
</table>


Kingz, you should be able to open a ticket on any post in the general support to get an idea of what this does, and I've only done this on myfs_portalogy2 template, so if you haven't changed you will have to.
kingz4dragon

Ty for your help. this code here goes in your control panel under options?
[OPENTICKET]
mod_ticket_forums=1,2,4,10
user_ticket_forums=11,12
extramods=1,724,1000

Does one use the whole code or what do they do if they want just so users and mods can use it?How doe sit work basically?
admin(Nick_NR)

use each option, just pick which forum sections you mods to have the feature for, same goes for users, but if you don't want users to have any access, then leave the user_ticket field empty and extra mods are certains users that you want to give access to.
kingz4dragon

I have it on one of my forums and I am not sure if I did it right.Here is the link to the forum could you tell me if I did it right or not please.
gamelounge.myfreeforum.org I hope I did but would like to know for sure thats all.And one last thing how does it work?Sorry for so many questions I am still fairly new at all this and just want to make sure it is done right.
admin(Nick_NR)

You've got the portal in right, so the open tickets appear.

You'll need to set your user_ticket_forums to 1, so it appears:

user_ticket_forums=1

that way I can test on the introduction section, Once I've checked, I'll let you know here, then you can remove the 1 from the option.
kingz4dragon

Ok I have it the way you showed me and ty for your help.I hope it works cause i like that.So if you can test it for me it will be awesome and again ty for your help.After You test it and if it works what should i set it to other than 1?
admin(Nick_NR)

I can't see where you've added {MYFF.OPENTICKETTOPIC} to the viewtopic_body.tpl
kingz4dragon

Here is where I have added it:
<td width="40%" valign="top" nowrap="nowrap" align="left"><span class="gensmall">{S_WATCH_TOPIC}<br>{MYFF.OPENTICKETTOPIC}</span>
<br />
&nbsp;<br />
If this is wrong can you help me fix it?
admin(Nick_NR)

kingz4dragon wrote:
Here is where I have added it:
<td width="40%" valign="top" nowrap="nowrap" align="left"><span class="gensmall">{S_WATCH_TOPIC}<br>{MYFF.OPENTICKETTOPIC}</span>
<br />
&nbsp;<br />
If this is wrong can you help me fix it?


right, your template doesn't support that, as it coded differently, many times people say this is an example of where it roughly goes, so take that out and find something similar to this:
Code:
   <td align="left" colspan="3"><span class="nav">{PAGE_NUMBER}</span></td>
  </tr>
</table>


and change it so it looks similar to this:
Code:
   <td align="left" colspan="3"><span class="nav">{PAGE_NUMBER}<br>{MYFF.OPENTICKETTOPIC}</span></td>
  </tr>
</table>


so find PAGE_NUMBER and add <br>{MYFF.OPENTICKETTOPIC} after it inside the span tag.
kingz4dragon

<table width="100%" cellspacing="2" cellpadding="2" border="0">
<tr>
<td align="left" valign="bottom" colspan="2"><a class="maintitle" href="{U_VIEW_TOPIC}">{TOPIC_TITLE}</a><br />
<span class="gensmall"><b>{PAGINATION}</b><br />
&nbsp; </span></td>
</tr>
</table>

<table width="100%" cellspacing="2" cellpadding="2" border="0">
<tr>
<td align="left" valign="bottom" nowrap="nowrap"><span class="nav"><a href="{U_POST_NEW_TOPIC}"><img src="{POST_IMG}" border="0" alt="{L_POST_NEW_TOPIC}" align="middle" /></a>&nbsp;&nbsp;&nbsp;<a href="{U_POST_REPLY_TOPIC}"><img src="{REPLY_IMG}" border="0" alt="{L_POST_REPLY_TOPIC}" align="middle" /></a></span></td>
<td align="left" valign="middle" width="100%"><span class="nav">&nbsp;&nbsp;&nbsp;<a href="{U_INDEX}" class="nav">{L_INDEX}</a>
-> <a href="{U_VIEW_FORUM}" class="nav">{FORUM_NAME}</a></span></td>
</tr>
</table>

<table class="forumline" width="100%" cellspacing="0" cellpadding="0" border="0">
<tr align="right">
<td class="catHead" colspan="2" height="28"><span class="nav"><a href="{U_VIEW_OLDER_TOPIC}" class="nav">{L_VIEW_PREVIOUS_TOPIC}</a> :: <a href="{U_VIEW_NEWER_TOPIC}" class="nav">{L_VIEW_NEXT_TOPIC}</a> &nbsp;</span></td>
</tr>
{POLL_DISPLAY}
<tr>
<th class="thLeft" width="150" height="26" nowrap="nowrap">{L_AUTHOR}</th>
<th class="thRight" nowrap="nowrap">{L_MESSAGE}</th>
</tr>
<!-- BEGIN postrow -->
<tr>
<td width="150" align="left" valign="top" class="{postrow.ROW_CLASS}"><span class="name"><a name="{postrow.U_POST_ID}"></a><b>{postrow.POSTER_NAME}</b></span><br /><span class="postdetails">{postrow.POSTER_RANK}<br />{postrow.RANK_IMAGE}{postrow.POSTER_STATUS}<br/>{postrow.POSTER_AVATAR}<br /><br />{postrow.POSTER_JOINED}<br />{postrow.POSTER_POSTS}<br />{postrow.POSTER_FROM}</span><br /></td>
<td class="{postrow.ROW_CLASS}" width="100%" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="100%"><a href="{postrow.U_MINI_POST}"><img src="{postrow.MINI_POST_IMG}" width="12" height="9" alt="{postrow.L_MINI_POST_ALT}" title="{postrow.L_MINI_POST_ALT}" border="0" /></a><span class="postdetails">{L_POSTED}: {postrow.POST_DATE}<span class="gen">&nbsp;</span>&nbsp; &nbsp;{L_POST_SUBJECT}: {postrow.POST_SUBJECT}</span></td>
<td valign="top" nowrap="nowrap">{postrow.QUOTE_IMG} {postrow.EDIT_IMG} {postrow.DELETE_IMG} {postrow.IP_IMG}</td>
</tr>
<tr>
<td colspan="2"><hr /></td>
</tr>
<tr>
<td colspan="2"><span class="postbody">{postrow.MESSAGE}{postrow.SIGNATURE}</span><span class="gensmall">{postrow.EDITED_MESSAGE}</span></td>
</tr>
</table></td>
</tr>
<tr>
<td class="{postrow.ROW_CLASS}" width="150" align="left" valign="middle"><span class="nav"><a href="#top" class="nav">{L_BACK_TO_TOP}</a></span></td>
<td class="{postrow.ROW_CLASS}" width="100%" height="28" valign="bottom" nowrap="nowrap"><table cellspacing="0" cellpadding="0" border="0" height="18" width="18">
<tr>
<td valign="middle" nowrap="nowrap">{postrow.PROFILE_IMG} {postrow.PM_IMG} {postrow.EMAIL_IMG} {postrow.WWW_IMG} {postrow.AIM_IMG} {postrow.YIM_IMG} {postrow.MSN_IMG}<script language="JavaScript" type="text/javascript"><!--

if ( navigator.userAgent.toLowerCase().indexOf('mozilla') != -1 && navigator.userAgent.indexOf('5.') == -1 && navigator.userAgent.indexOf('6.') == -1 )
document.write(' {postrow.ICQ_IMG}');
else
document.write('</td><td>&nbsp;</td><td valign="top" nowrap="nowrap"><div style="position:relative"><div style="position:absolute">{postrow.ICQ_IMG}</div><div style="position:absolute;left:3px;top:-1px">{postrow.ICQ_STATUS_IMG}</div></div>');

//--></script><noscript>{postrow.ICQ_IMG}</noscript></td>
</tr>
</table></td>
</tr>
<tr>
<td class="spaceRow" colspan="2" height="1"><img src="templates/myff_gamelounge2/images/spacer.gif" alt="" width="1" height="1" /></td>
</tr>
<!-- END postrow -->
<tr align="center">
<td class="catBottom" colspan="2" height="28"><table width="645" border="0" cellpadding="0" cellspacing="0">
<tr><form method="post" action="{S_POST_DAYS_ACTION}">
<td align="center"><span class="gensmall">{L_DISPLAY_POSTS}: {S_SELECT_POST_DAYS}&nbsp;{S_SELECT_POST_ORDER}&nbsp;<input type="submit" value="{L_GO}" class="liteoption" name="submit" /></span></td>
</form></tr>
</table></td>
</tr>
</table>

<table width="100%" cellspacing="0" cellpadding="2" border="0" align="center">
<tr>
<td align="left" valign="middle" nowrap="nowrap"><span class="nav"><a href="{U_POST_NEW_TOPIC}"><img src="{POST_IMG}" border="0" alt="{L_POST_NEW_TOPIC}" align="middle" /></a>&nbsp;&nbsp;&nbsp;<a href="{U_POST_REPLY_TOPIC}"><img src="{REPLY_IMG}" border="0" alt="{L_POST_REPLY_TOPIC}" align="middle" /></a></span></td>
<td align="left" valign="middle" width="100%"><span class="nav">&nbsp;&nbsp;&nbsp;<a href="{U_INDEX}" class="nav">{L_INDEX}</a>
-> <a href="{U_VIEW_FORUM}" class="nav">{FORUM_NAME}</a></span></td>
<td align="right" valign="top" nowrap="nowrap"><span class="gensmall">{S_TIMEZONE}</span><br /><span class="nav">{PAGINATION}</span>
</td>
</tr>
<tr>
<td align="left" colspan="3"><span class="nav">{PAGE_NUMBER}</span></td>
</tr>
</table>

<table width="105%" cellspacing="0" border="0" align="center">
<tr>
<td width="40%" valign="top" nowrap="nowrap" align="left"><span class="gensmall">{S_WATCH_TOPIC}</span>
<br />
&nbsp;<br />
{S_TOPIC_ADMIN}</td>
<td align="right" valign="top" nowrap="nowrap">{JUMPBOX}<span class="gensmall">{S_AUTH_LIST}</span></td>
</tr>
</table>
Where would i put this code: {MYFF.OPENTICKETTOPIC} in the view topic?The above is what mine look like so where in there would i put it?Again ty for your help. Smile
admin(Nick_NR)

If that is all of it viewtopic_body.tpl, then go with this, you should be able to see where I've placed it:

Code:
<table width="100%" cellspacing="2" cellpadding="2" border="0">
<tr>
<td align="left" valign="bottom" colspan="2"><a class="maintitle" href="{U_VIEW_TOPIC}">{TOPIC_TITLE}</a><br />
<span class="gensmall"><b>{PAGINATION}</b><br />
&nbsp; </span></td>
</tr>
</table>

<table width="100%" cellspacing="2" cellpadding="2" border="0">
<tr>
<td align="left" valign="bottom" nowrap="nowrap"><span class="nav"><a href="{U_POST_NEW_TOPIC}"><img src="{POST_IMG}" border="0" alt="{L_POST_NEW_TOPIC}" align="middle" /></a>&nbsp;&nbsp;&nbsp;<a href="{U_POST_REPLY_TOPIC}"><img src="{REPLY_IMG}" border="0" alt="{L_POST_REPLY_TOPIC}" align="middle" /></a></span></td>
<td align="left" valign="middle" width="100%"><span class="nav">&nbsp;&nbsp;&nbsp;<a href="{U_INDEX}" class="nav">{L_INDEX}</a>
-> <a href="{U_VIEW_FORUM}" class="nav">{FORUM_NAME}</a></span></td>
</tr>
</table>

<table class="forumline" width="100%" cellspacing="0" cellpadding="0" border="0">
<tr align="right">
<td class="catHead" colspan="2" height="28"><span class="nav"><a href="{U_VIEW_OLDER_TOPIC}" class="nav">{L_VIEW_PREVIOUS_TOPIC}</a> :: <a href="{U_VIEW_NEWER_TOPIC}" class="nav">{L_VIEW_NEXT_TOPIC}</a> &nbsp;</span></td>
</tr>
{POLL_DISPLAY}
<tr>
<th class="thLeft" width="150" height="26" nowrap="nowrap">{L_AUTHOR}</th>
<th class="thRight" nowrap="nowrap">{L_MESSAGE}</th>
</tr>
<!-- BEGIN postrow -->
<tr>
<td width="150" align="left" valign="top" class="{postrow.ROW_CLASS}"><span class="name"><a name="{postrow.U_POST_ID}"></a><b>{postrow.POSTER_NAME}</b></span><br /><span class="postdetails">{postrow.POSTER_RANK}<br />{postrow.RANK_IMAGE}{postrow.POSTER_STATUS}<br/>{postrow.POSTER_AVATAR}<br /><br />{postrow.POSTER_JOINED}<br />{postrow.POSTER_POSTS}<br />{postrow.POSTER_FROM}</span><br /></td>
<td class="{postrow.ROW_CLASS}" width="100%" height="28" valign="top"><table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="100%"><a href="{postrow.U_MINI_POST}"><img src="{postrow.MINI_POST_IMG}" width="12" height="9" alt="{postrow.L_MINI_POST_ALT}" title="{postrow.L_MINI_POST_ALT}" border="0" /></a><span class="postdetails">{L_POSTED}: {postrow.POST_DATE}<span class="gen">&nbsp;</span>&nbsp; &nbsp;{L_POST_SUBJECT}: {postrow.POST_SUBJECT}</span></td>
<td valign="top" nowrap="nowrap">{postrow.QUOTE_IMG} {postrow.EDIT_IMG} {postrow.DELETE_IMG} {postrow.IP_IMG}</td>
</tr>
<tr>
<td colspan="2"><hr /></td>
</tr>
<tr>
<td colspan="2"><span class="postbody">{postrow.MESSAGE}{postrow.SIGNATURE}</span><span class="gensmall">{postrow.EDITED_MESSAGE}</span></td>
</tr>
</table></td>
</tr>
<tr>
<td class="{postrow.ROW_CLASS}" width="150" align="left" valign="middle"><span class="nav"><a href="#top" class="nav">{L_BACK_TO_TOP}</a></span></td>
<td class="{postrow.ROW_CLASS}" width="100%" height="28" valign="bottom" nowrap="nowrap"><table cellspacing="0" cellpadding="0" border="0" height="18" width="18">
<tr>
<td valign="middle" nowrap="nowrap">{postrow.PROFILE_IMG} {postrow.PM_IMG} {postrow.EMAIL_IMG} {postrow.WWW_IMG} {postrow.AIM_IMG} {postrow.YIM_IMG} {postrow.MSN_IMG}<script language="JavaScript" type="text/javascript"><!--

if ( navigator.userAgent.toLowerCase().indexOf('mozilla') != -1 && navigator.userAgent.indexOf('5.') == -1 && navigator.userAgent.indexOf('6.') == -1 )
document.write(' {postrow.ICQ_IMG}');
else
document.write('</td><td>&nbsp;</td><td valign="top" nowrap="nowrap"><div style="position:relative"><div style="position:absolute">{postrow.ICQ_IMG}</div><div style="position:absolute;left:3px;top:-1px">{postrow.ICQ_STATUS_IMG}</div></div>');

//--></script><noscript>{postrow.ICQ_IMG}</noscript></td>
</tr>
</table></td>
</tr>
<tr>
<td class="spaceRow" colspan="2" height="1"><img src="templates/myff_gamelounge2/images/spacer.gif" alt="" width="1" height="1" /></td>
</tr>
<!-- END postrow -->
<tr align="center">
<td class="catBottom" colspan="2" height="28"><table width="645" border="0" cellpadding="0" cellspacing="0">
<tr><form method="post" action="{S_POST_DAYS_ACTION}">
<td align="center"><span class="gensmall">{L_DISPLAY_POSTS}: {S_SELECT_POST_DAYS}&nbsp;{S_SELECT_POST_ORDER}&nbsp;<input type="submit" value="{L_GO}" class="liteoption" name="submit" /></span></td>
</form></tr>
</table></td>
</tr>
</table>

<table width="100%" cellspacing="0" cellpadding="2" border="0" align="center">
<tr>
<td align="left" valign="middle" nowrap="nowrap"><span class="nav"><a href="{U_POST_NEW_TOPIC}"><img src="{POST_IMG}" border="0" alt="{L_POST_NEW_TOPIC}" align="middle" /></a>&nbsp;&nbsp;&nbsp;<a href="{U_POST_REPLY_TOPIC}"><img src="{REPLY_IMG}" border="0" alt="{L_POST_REPLY_TOPIC}" align="middle" /></a></span></td>
<td align="left" valign="middle" width="100%"><span class="nav">&nbsp;&nbsp;&nbsp;<a href="{U_INDEX}" class="nav">{L_INDEX}</a>
-> <a href="{U_VIEW_FORUM}" class="nav">{FORUM_NAME}</a></span></td>
<td align="right" valign="top" nowrap="nowrap"><span class="gensmall">{S_TIMEZONE}</span><br /><span class="nav">{PAGINATION}</span>
</td>
</tr>
<tr>
<td align="left" colspan="3"><span class="nav">{PAGE_NUMBER}<br>{MYFF.OPENTICKETTOPIC}</span></td>
</tr>
</table>

<table width="105%" cellspacing="0" border="0" align="center">
<tr>
<td width="40%" valign="top" nowrap="nowrap" align="left"><span class="gensmall">{S_WATCH_TOPIC}</span>
<br />
&nbsp;<br />
{S_TOPIC_ADMIN}</td>
<td align="right" valign="top" nowrap="nowrap">{JUMPBOX}<span class="gensmall">{S_AUTH_LIST}</span></td>
</tr>
</table>
kingz4dragon

Could you give me a hand to see if I had done it right please?Thank you. Smile
admin(Nick_NR)

If you have got {MYFF.OPENTICKET} and {MYFF.OPENTICKETTOPIC} in which you should now have, then it's down to what you have in your options:

Code:
[OPENTICKET]
mod_ticket_forums=1,2,4,10  - forums that mods can ticket
user_ticket_forums=11,12  - forums that members can ticket
extramods=14  - should now let me see, as I'm godlike
kingz4dragon

what is the best option?
admin(Nick_NR)

*GUIDE UPDATED*

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